Intelligent Routing


This Policy applies as between you, the User of this Web site, (“you”) and Intelligent Routing Products (Pty) Ltd, the owner and provider of this Web Site (“us”). This Policy applies to our use of all Data collected by us in relation to your use of the Web and any Services or Systems offered by us, including any related apps offered by us.

When you share information with us, we can make our Services even better. As you use our Services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

This Policy explains:

  1. What information we collect and why we collect it.
  2. How we use that information.
  3. The choices we offer, including how to access and update information.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

"Account" means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any System on the Web Site;

"Content" means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

"Data" means collectively all information that you submit to the Web Site, any Services or Systems offered by us (including any related apps offered by us) and your Account. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems and personally identifying information that individually identifies you, such as your name, postal or physical address or email address;

"Intelligent Routing Products (Pty) Ltd" means Intelligent Routing Products (Pty) Ltd trading as Intelligent Routing Products;

"Service" means collectively any online facilities, tools, services or information that Intelligent Routing Products (Pty) Ltd makes available through the Web Site either now or in the future;

"System" means any online communications infrastructure that Intelligent Routing Products (Pty) Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users" means any third party that accesses the Web Site and is not employed by Intelligent Routing Products (Pty) Ltd and acting in the course of their employment; and

"Web Site" means the Web Site that you are currently using (/) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Data Collected

Without limitation, any of the following Data may be collected:

2.1 personal and other information which you provide to us;
2.2 IP address (automatically collected);
2.3 web browser type and version (automatically collected);
2.4 operating system (automatically collected);
2.5 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected).

We use Google Analytics and Heap Analytics which automatically collects cookie and usage data, which is used to track and examine such data to prepare reports and share these with other services. This data may be used to contextualize and personalize the advertisements of its own advertising network and other services. The Google privacy policy may be found on and the Heap Analytics privacy policy may be found at You may opt out of Google Analytics at any time.

3. Use of Data

3.1 Any personal Data you submit will be retained by Intelligent Routing Products (Pty) Ltd for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to twelve months following termination of such use.

3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties.

3.3 All personal Data is stored securely in accordance with the principles of the Protection of Personal Information Act.

3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site and Services. Specifically, Data may be used by us for the following reasons:

3.4.1 internal record keeping;
3.4.2 improvement of our products / services;
3.4.3 transmission by email of promotional materials that may be of interest to you;
3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.

4. Third Party Web Sites and Services

Intelligent Routing Products (Pty) Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by you.

5. Changes of Business Ownership and Control

5.1 Intelligent Routing Products (Pty) Ltd may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted, you will be given the choice to have your Data deleted or withheld from the new owner or controller.

6. Controlling Access to your Data

6.1 Wherever you are required to submit Data, you may be given options to restrict our use of that Data. This may include the following:

6.1.1 use of Data for direct marketing purposes; and
6.1.2 sharing Data with third parties.

7. Your Right to Withhold Information

7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.

7.2 You may restrict your internet browser's use of Cookies.

8. Accessing your own Data

8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.

9. Security

9.1 Data security is of great importance to Intelligent Routing Products (Pty) Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

10. Changes to this Policy

Intelligent Routing Products (Pty) Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

11. Copyright

The content of this web site is subject to copyright protection. Reproduction of the content, or any part of it, other than for educational purposes or personal use, is prohibited without prior consent from Intelligent Routing Products (Pty) Ltd.

12. Web Site Disclaimer

The information provided in this web site is for general guidance only and you use it at your own risk. Intelligent Routing Products (Pty) Ltd accepts no responsibility or liability for damages arising from the use of the information.

You shall not infect the Web Site with viruses, worms, ‘trojans’ or any other code that has malicious, contaminating or destructive properties nor shall you damage, interfere with or intercept any data or information contained on the Web Site.

13. Governing Law

This Policy and your use of the Web Site shall be governed by and construed in accordance with the laws of the Republic of South Africa. The User irrevocably and unconditionally consents to the jurisdiction of the courts of the Republic of South Africa regarding all matters arising from this Policy or your use of the Web Site.

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